Save the Land Registry campaign picking up momentum

The campaign to save HM Land Registry from the government’s proposed reforms is well underway. But one of the biggest obstacles to maintaining a meaningful campaign is lawyer apathy, possibly enhanced by the relatively short consultation period and the lack of publicity regarding the impact of the proposals. We hosted a mid-campaign conference call with solicitors and other interested parties last week to discuss how to take the campaign forward.

The Save the Land Registry website and Facebook page have generated a lot of web traffic and likes, but the key is converting the interest into a united voice. The solicitors and Land Registry employees that participated in the conference call were united in opposing the government’s proposals; now this unity must be spun into action. The Public and Commercial Services Union Land Registry group, representing the majority of HM Land Registry employees, has now submitted its formal response to the consultation. 

In its response, it emphasises the lack of explanation and reasoning behind the government’s proposals, much of which is couched in oblique language. Ultimately, the 98% satisfaction rate which the Land Registry enjoys is surely the best argument against the proposals, as well as the fact it costs the public purse nothing.

Meanwhile, solicitors in different parts of the UK are actively looking to generate publicity for the campaign amongst local solicitors and estate agents. They are also busy writing to their MPs to make sure they have a voice in the House of Commons.

The reforms, if implemented, may change the status of the Land Registry from a self- financing Trading Fund, with the ability to pass on cost savings to its end users, to a commercial service delivery company, potentially part owned by Government or entirely private. The proposals also suggest passing responsibility for making changes to the Land Register to conveyancers themselves. The impact on solicitors and their clients has not been made clear in the proposals.

One body whose voice has been strangely mute is the Law Society. Whether for reasons of political neutrality or lack of fight, they have not taken a clear position on the proposals. But in its stead, HighStreetLawyer is taking the lead in making sure these proposals are not quietly forced on us and is asking for further time for the proposals to be considered and for the proposals to consider keeping the current system. You can see what others are saying and add your comments on HighStreetlawyer Workshare. It's free to join. Just click here and follow the simple steps. 

Small but perfectly planned - HSL Featured firm last week Blakeleys Solicitors

Simon Blakeley started planning setting up his own law firm more than 25 years ago. However, D Day was in 2006 when he opened the doors (figuratively) to Blakeleys Solicitors with no work , no clients but bags of enthusiasm. Simon learnt how to generate work from referrers who trusted and respected him and the work that he could produce. This story resonated with a number of other HSL Workshare members who have followed dreams to set up their own law firms. But being in practice on your own can be a lonely existence and Simon acknowledged that there are times when having others around to bounce ideas off, whether they be for legal opinions or for management questions is a luxury that many sole practitioners don't have. Being part of an online network, such as High Street Lawyer provides a community of like minded individuals happy to comment, support and discuss topics.

One area that Simon concentrated on during his week on HSL Workshare as featured firm was Marketing, building on the earlier discussions that had taken place in the forum. Simon proved that brand visibility works for his firm and his bright yellow signs in farmers fields have led to an increase in personal injury instructions, hopefully not because drivers were distracted though! A discussion of the marketing of wills and probate has led to the creation of a High Street Lawyer wills and probate group to consider marketing solutions for this difficult to market area of law.

Being a small firm means striking the appropriate balance between not turning work away and trying to do everything. Blakeleys appears to have got this balance right and Simon explained how his good advice, coupled with genuine interest has lead him to be instructed by other law firms in certain work areas, such as low velocity personal injury claims and alleged fraud against doctor cases, proving that despite above the line marketing and promotions, good leads come from building reputations.

Marketing, compliance and regulation are the key areas of the forthcoming HSL Strategy day on 12 March, being held in London. Attendees will hear from top speakers including Neil Throrogood of Lloyds Bank, Joe Reevy of Legal RSS, Stephen Madge of Principle 8 and Gary Yantin of HSL. As with all HSL events, there will no doubt also be an opportunity to consider a bunch of other issues pertinent to the owners and managers of small law firms. Full details and how to book are here. 

Featured Firm of the Week - Watson Legal - Living the dream

When you have always dreamt of running your own law firm you don't want it to become a nightmare. Sarah Jones of Watson Legal in Bishops Stortford is living the dream. Sarah set up Watson Legal in September 2013 in serviced offices and is already looking at expanding into larger premises and adding more areas of practice to her firm.

Watson Legal deals with litigation, conveyancing, will disputes, inheritance claims, property disputes, commercial law and employment. Sarah is also a mediator and used her time as Featured Firm on High Street Lawyer to discuss the benefits that mediation can bring to a case.

Watson Legal is a new firm and Sarah shared aspects of her business plan and aspirations for the future. As a result, she received valuable feedback from other law firm sole practitioners and senior partners who have been there and done it.

Sarah questioned the audience on HSL Workshare about growth in law firms, observing that while some were satisfied in standing still, the reality of doing nothing to push your business forward can actually result in in going backwards. Taking yourself out of your comfort zone and attending networking events, organising lectures and connecting with local businesses are some of the ideas Sarah has planned for this year.

HighStreetLawyer is a support services business whose aim is to help small law firms flourish through a combination of outsourcing, collaboration and sharing. HSL Workshare is our unique platform for connecting all of our members all the time in real time. On 12 March our HSL Member firms and other interested  like minded law firm owners and senior solicitors will come together for a CPD accredited strategy day. Hosted by DUAL Asset Underwriters we will discuss marketing, insurance, banking and compliance. As always, we expect more ideas will be shared than we have anticipated and our participants go away with far more than the cost of the day. Check out the full programme and book your place. Places are strictly limited so please contact us to reserve your place. 

PI, PII and Apple Pie - What happened on HighStreetLawyer Workshare last week?

Last week was our busiest ever on HSL Workshare. This is largely thanks to Mark Kiteley, the managing partner of South Coast law firm Kiteleys. Kiteleys were our featured firm of the week and it was Mark's job to start discussions each day on subjects that mattered to him. Some of these topics helped promote Mark's firm to the other 40 or so law firms on HSL Workshare while others demonstrated Mark's ideas on how he runs his practice. Not all of Mark's ideas were agreed with but it certainly generated a strong debate.

Mark started the week by telling us how Kiteleys has grown into a 7 office law firm by acquisition and cautious expansion, now with offices in Bournemouth, Southampton, Boscombe, Canford Cliffs, Ferndown and Wimborne. As a firm that carries out a fair amount of Personal Injury law, Mark pointed out the importance of diversification into other areas including property. He also let us in on a secret about how partner meetings are discussed at Kiteleys.

Later in the week the thorny issue of professional indemnity insurance cropped up. If the Law Society's consultation suggests that unrated insurers should not be allowed in the market, what effect will this have on small law firms. In light of more than 130 firms recently closing due to the inability to get insurance, surely as wide a market as possible is the best solution provided there are no commercial barriers?




Mark ended the week with a word of encouragement to clear out the clutter and keep a clean inbox. Good advice surely but not always so easy in practice.

Thanks to Mark Kiteley and all the others who commented this week. Work referrals were also shared between members but if you want to know more and join in the debate, promoting your work to other like minded lawyers then join us on HSL Workshare by clinking here and registering yourself.

Guest Blogs from our member Firms This Week

Sheffield Wills and Probate Solicitors Lewis Francis Blackburn Bray have posted a blog recently about Wills and what to do if you cant find one

http://www.lfbbsolicitors.co.uk/help-i-cant-find-my-parents-will/

Trident Solicitors of Hull specialise in Motoring and Traffic Law. Read their opinion piece about the Motoring lawyer from Scotland caught driving at 105 MPH on a motorway.

http://www.tridentsolicitors.co.uk/wordpress/105mph-and-he-still-cant-get-away/

Don’t spend your money joining a legal brand – Four other things small law firms must do instead

When we established HighStreetLawyer.com we set out to do two things. To create a recognizable consumer brand for legal services and create a network of small local high street solicitor firms. We thought, following the introduction of the Legal Services Act and the liberalisation of the profession that both of these approaches were needed. We were wrong! The consumers of legal services whether private individuals or businesses do not want or need a unified legal brand. Legal services do not need to be provided by household names. The world is not ready for big brand law. What consumers want is good quality advice and assistance delivered locally at transparent prices in a consistent manner with a focus on great customer service.

More small law firms are finding it difficult to get insurance which will result in them going out of business by the end of this year. Other firms are being forced to close due to bad financial planning. Many firms don’t know where their next piece of work is coming from so instead of spending time on marketing to get more work, they cut costs even further making it difficult to service any work if it does come in. Work received from referral companies, if firms even receive any leads, is considered by many firms as low quality and many don’t even bother to return the calls, creating a downward spiral of externally referred work. None of these problems facing small law firms are new. They have just been brought into sharp focus because of the Legal Services Act, liberalization of the market and the changes in regulation and the insurance market.

With big brand law currently dead in the water, small law firms should be focusing on four key areas, to make sure that they are competitive in their local market.

Marketing to existing and potential client base – News of law firm closures and difficulties are filtering through to consumers. You had better remind your clients that your firm is still alive and kicking. Send them a newsletter, connect with them on social media, invite private clients in for a coffee and a free will review or organise a breakfast briefing on employment changes for your business clients. If you are not continuously marketing to your client base, someone else will.

Make sure your training and development is up to date – We all have to do CPD but make sure that you spend your time doing something that is going to add value to your practice. Focus on two areas in the next 12 months that you are going to become an expert on and find a training programme that can help you to achieve it. If you can’t find one, HighStreetLawyer will develop one for you. It’s essential to stay ahead of the game and proving expertise through knowledge is key.

Get the best deal on your outgoings – Cutting costs can only go so far before you have no more costs to cut if you are going to deliver a good quality service. Unfortunately, small law firms have very little buying power when it comes to supplies that they need on a recurring basis, even though most firms are buying the same set of services from a fairly small group of suppliers. Collaboration through a buying club can help save you money. It can even save your client money if the costs are a disbursement that you normally pass on, making you more competitive.

Revise your business plan or if you don’t have one, start one – Banks and insurers used to recommend that their law firm clients have a business plan that deals with business continuity, risk management, succession planning, financial management, business development and sustainability. Now, they are insisting on it. You don’t need a MBA to produce a decent business plan that helps you to highlight the area that your business needs to focus on in the short and medium term and to set some goals for the longer term. As your firm evolves, make sure your plan is up to date and still reflects your realistic aspirations.

Without the need to spend time and resources creating a brand that no one currently needs, we are devoting our attention to helping small law firms develop their own brand through marketing, stay competitive through training and procurement and run a strong business by having a relevant business plan and strategy. Email gary@highstreetlawyer.com to find out more.